Terms & Conditions

General Information

1. ABOUT US

The website is owned and operated by transcendwears.com (hereinafter “TRANSCENDWEARS”, “we”, or “us”).

Terms & Conditions for Use of the Website

All content on transcendwears.com, including but not limited to design, text, graphics, trademarks, logos, images, videos, audio files, and software, is the property of TRANSCENDWEARS or its affiliated companies and partners. All such content is protected by copyright and may only be used with express permission from TRANSCENDWEARS. You may copy content for personal, non-commercial use only. You may not republish, distribute, or publicly display any part of the website for commercial purposes without permission.

Terms & Conditions for Sales

3. Our Terms & Conditions

These Terms & Conditions apply when you place an order via transcendwears.com. By placing an order, you agree to these Terms & Conditions. We reserve the right to update these Terms & Conditions periodically; any changes will apply to future purchases. You will be required to accept the updated Terms & Conditions when making a purchase if any modifications have been made.

4. Entering into a Contract

All products and offers on the website are invitations to purchase, not binding offers. Once you place an order, it is subject to acceptance by TRANSCENDWEARS. After acceptance, you will receive an order confirmation, which constitutes a binding contract between you and TRANSCENDWEARS. By placing an order, you represent that you have the legal capacity to enter into binding agreements. We reserve the right to accept or reject any order or request for changes at our sole discretion.

4.1 Language of the Contract

The contract’s official language is English.

4.2 Measures Against Fraud

To ensure security, we may perform verification checks on orders, which may include reviewing the information you provided during checkout.

5. Orders

Orders must be placed via the website. We do not accept orders submitted by email, mail, or other means. You must be of legal age (typically 18 or older) and have a valid accepted payment method to place orders. If you are under the age of majority in your jurisdiction, you must review this agreement with a parent or guardian who consents to it on your behalf. We may refuse orders at our discretion, and our webshop may occasionally be offline for maintenance. Orders placed during weekends or holidays will be processed on the next business day.

We may cancel or partially cancel your order if payment is invalid, order contains errors, or items are out of stock. In such cases, we will notify you, and any remaining items may still be processed.

6. Prices and Payment

The price applicable is the one displayed on transcendwears.com at the time you place your order. Payment is charged when the order leaves our warehouse for delivery. We reserve the right to change prices, fees, or costs at any time due to changes in tax rates, fees, supply costs, or market conditions.

If a payment method is rejected, the order will not be shipped. Payment methods may include credit cards, mobile wallets, or third-party providers. When your order is dispatched, we will finalize the payment. If you choose a deferred payment method (such as via a third party), payment will be settled per that provider’s terms.

6.1 Currencies

Prices on the website are shown in the currency associated with your delivery country. You cannot manually choose the currency; it is determined by your selected delivery address. Changing the destination may alter the currency and total price.

6.2 Taxes

Taxes, duties, and delivery costs vary by country. Any applicable charges will be shown during checkout. Customs or import duties imposed by your country must be borne by you, the recipient. Policies differ by country, and we cannot predict such costs in advance.

7. Means of Payment

Depending on your country, accepted payment methods may include but are not limited to credit/debit cards, mobile wallets, or other local payment solutions. We may change accepted methods from time to time. For current options, please refer to transcendwears.com.

8. When You Are Bound by Your Order

Before placing your order, you may modify delivery, billing, or order items. Once you click “Buy” and receive an order receipt with an order number, you are bound by the order. That receipt will be emailed to you. After we accept your order, you will receive an order confirmation. If you detected an error in your order, you must contact us promptly. Cancellation of a completed and shipped order is not guaranteed. You have a 14-day right of withdrawal subject to the conditions detailed below.

9. When TRANSCENDWEARS Is Bound by Your Order

We become bound to fulfill the order only after sending you an order confirmation. Until then, we may decline for reasons such as technical issues, stock issues, or other valid circumstances. The immediate receipt after ordering is not a confirmation.

10. Delivery

Your order will be shipped to the delivery address you provided. We may offer free delivery for orders above certain thresholds, as displayed on transcendwears.com. We ship to countries and addresses supported by our logistics partners—some locations may be excluded. P.O. boxes may not be accepted. Estimated delivery times are provided as guidelines (e.g. 1–6 business days) but cannot be guaranteed. Items may be shipped in multiple parcels, and partial deliveries are possible if some items are unavailable. No additional delivery charges apply for partial shipments.

We do not guarantee safe or timely arrival if you use freight forwarders or third-party international forwarding services. We may refuse returns or refunds for shipments via unauthorized forwarding services or those sent to unsupported destinations.

If a delivered order is marked as delivered but not received, we may initiate an investigation with the carrier before issuing any refund or replacement; this process may take up to 10 business days. If you choose parcel shop delivery, you must collect the parcel in the timeframe shown. Uncollected parcels may be returned to our warehouse, and return fees may apply.

11. Withdrawal (Right to Return)

11.1 Rights of Withdrawal

If you are a consumer, you may cancel your purchase without giving any reason within 14 days after delivery of goods. The withdrawal period expires 14 days after the day you (or a designated person) take physical possession of the goods. If items are delivered in separate shipments, the period begins from delivery of the last item. To exercise the right of withdrawal, you must register the return online on our site and use the return label provided. The date of posting the return determines compliance with the deadline.

This right does not apply to custom-made items or those with individualized features (such as engraving or embroidery).

11.2 Effects of Withdrawal

If you validly withdraw, we will refund your payment once we receive and process the returned goods. Returns are typically handled within a few days, though may take longer during busy periods. A return fee may be deducted from your refund. If you opted not to pick up a parcel from a parcel shop and it is considered a return, return fees may apply. You bear responsibility for the goods until they arrive at our warehouse.

We will issue the refund using the same payment method unless you agree to an alternative (e.g. store credit). We withhold the refund until we have received and inspected the returned goods. Goods must be returned within 14 days from the date you received them (or the last item, if multiple deliveries).

Please see the Returns & Exchanges page on transcendwears.com for detailed instructions.

12. Defective or Incorrect Items

If you receive a defective or incorrect item, you must register a claim via our returns portal within 7 days of receipt. We may propose repair before offering a refund or exchange. By opting for repair, we aim to reduce environmental impact.

If an incorrect item was sent, we will assist in returning it and issue a full refund. If a defect or mistake is confirmed, we will cover return shipping costs to our warehouse.

We do not provide warranties beyond what is required by applicable law. We are not liable for minor manufacturing imperfections. Claims may be rejected if goods have been mishandled. Discrepancies in color, fit, or material beyond expectation do not necessarily constitute a valid claim; you may nevertheless return or exchange under the right of withdrawal (if applicable).

13. Returns

You have 14 days from delivery to initiate a return (with some exceptions for holidays). You must register the return online and properly package the item. You remain liable for the item until we receive it. Use a method with tracking, and keep records of dispatch.

Items must be unused, unwashed, and in original condition with tags attached. Shoes should be returned in their original box. We may reject returns that do not meet these standards.

We may allow in-store refunds or exchanges at our own physical stores (if any), but not at third-party locations unless explicitly stated on transcendwears.com.

13.1 Final Sale

Items purchased with discounts (for example, 40% or more) may be designated as final sale and are ineligible for return, exchange, or price adjustment.

14. Force Majeure

We are not liable for delays or failures in performance resulting from events beyond our control (force majeure), including but not limited to war, natural disasters, infrastructure breakdowns, strikes, epidemics, government actions, or other unforeseen events. During such events, our obligations under these Terms & Conditions may be suspended to the extent reasonably necessary.

15. Liability

Except in cases of gross negligence or intentional misconduct, our liability for any claim is limited to the purchase price of the item at issue. This limitation applies to all types of claims including negligence, breach of contract, or other theories of liability. We assume product liability only as required under applicable laws.

16. Personal Data

We treat your personal data as confidential. Please refer to our Privacy Policy on transcendwears.com for how we collect, process, and protect your data.

17. Updates to Our Website

We make no guarantees regarding the completeness or accuracy of the content on the site. We may change or update content (prices, descriptions, images, offers) at any time without prior notice. If links point to third-party websites, we do not guarantee their content—the links are provided for convenience and you access them at your own risk.

18. Assignment

We may assign our rights or obligations under this contract to affiliates or third parties to improve service. Such assignment will not diminish your rights. You may not assign your rights or obligations without our prior written consent.

19. Governing Law and Dispute Resolution

These Terms & Conditions and any resulting contract are governed by the internal laws (not conflict of law rules) of the State of New York. By entering into a contract, you agree first to attempt negotiation for resolution of disputes arising from these Terms & Conditions or your purchase.

If negotiation fails, disputes shall be resolved by binding and confidential arbitration (unless otherwise agreed). The arbitration shall be conducted in New York City, NY, unless agreed otherwise, with a single arbitrator whose decision is final and binding. The decision may be enforced in any court of competent jurisdiction. Arbitration shall be confidential; the fact of arbitration or its outcome cannot be disclosed outside the process except as required by law.

Neither you nor TRANSCENDWEARS may act as class representatives or in a class action. Claims must be resolved on an individual basis. If for any reason a claim proceeds in court, you and we waive any right to a jury trial.

If any part of this section is found invalid or unenforceable, that provision is severed and the remainder remains in effect.

20. Entire Contract

Together with your order confirmation, these Terms & Conditions, our Privacy Policy, and our Returns & Delivery policies shall constitute the complete contract between you and TRANSCENDWEARS. This contract supersedes all prior agreements, understandings, or representations.

21. No Waiver

A failure or delay by us in enforcing any part of these Terms & Conditions does not constitute a waiver of that or any other provision. Amendments or modifications to these Terms & Conditions are not valid unless made in writing and signed by an authorized representative of TRANSCENDWEARS.