Returns & Exchanges

Returns

Do you need to return something to us? No problem! We’ve made sure that the process is hassle-free. You have 14 days to make a return from the date you receive your order. Your return can be made in one of our stores or by sending the items back to our warehouse. Please note that returns of products purchased in our own stores or online can only be made in our own stores—not in concession locations or outlets.

If you decide to return something, please ensure it’s in perfect condition. This means it must be clean (no deodorant, perfume, or make-up stains), unused, unwashed, and with the original tags still attached. Please return footwear in its original box. Items returned in a non-sellable condition will not be accepted and will be sent back to you. This exclusion does not apply to faulty items.

Final Sale

Items purchased at a discount of 40% or more are considered Final Sale and are not eligible for returns, exchanges, or price adjustments.

Exchanges

You can always exchange your item(s) at one of our physical stores. If you prefer to exchange by mail, please return the item(s) first, and then place a new order via our website at transcendwears.com.

How to Return

You can return your online order to our warehouse for free. To start the return, please use our return service via transcendwears.com.

Please note that it can take up to 4 weeks for us to process your return. This depends on how quickly it arrives at our warehouse and whether it is received during busy periods such as sale events.