Shipping & Delivery
Your order will be dispatched from our warehouse within 1–3 business days.* Once the shipment is on its way, you will receive a confirmation email informing you of the carrier and the tracking number.
In some regions we use a “last mile carrier” for final delivery. You will see the local courier and parcel number in the tracking information provided.
By choosing Click & Collect, you can pick up your order in-store approximately 4 hours after placing it.**
Free delivery does not apply during Sale periods.
* During high-demand or promotional periods, delivery times may vary.
** Click & Collect may not be available in all locations.
Order Arrival
Our estimated delivery times are provided as guidelines and cannot be guaranteed. We aim to ship your order as quickly as possible to facilitate timely delivery. During promotions and Sale events, transit times may be longer. If you are not at home when your parcel arrives, the carrier will leave a note explaining where to collect it or how to rearrange delivery.
Track Your Order
You may track your shipment through the tracking information you were provided via email.
FAQ
What are my delivery options?
We offer standard shipping, and in some locations the option to use Click & Collect at a store.
Do you offer free shipping?
Free shipping is available under certain order value conditions, but does not apply during Sale periods.
Which countries do you deliver to?
We ship to various destinations worldwide; available countries will be shown during checkout.
How can I track my order?
Tracking details are sent by email once your order is dispatched.
Are customs duties or other charges applied?
Depending on your region, additional customs duties or taxes may apply and are the responsibility of the recipient.